Welcome to the Chibraj Polo Help Center. Here are answers to the most common questions we receive:

What products does Chibraj Polo offer?

We specialize in high-quality polo and equestrian gear, including handmade leather riding boots, rider accessories, and tack.

How do I choose the right size?

Please refer to the size guide provided in the product descriptions for detailed measurements. If you're between sizes or need help, contact us at support@chibrajpolo.com.

Do you ship internationally?

Yes, we ship worldwide. No matter where you're located, your order will be carefully packed and delivered within our promised delivery timeframe.

How long will my order take to arrive?

Worldwide delivery timeframe: 10–14 business days (customs clearance may affect timing).

We will email you a tracking link once your order ships.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery for unworn items. Customized boots are non-returnable unless there's a defect. Contact support@chibrajpolo.com to initiate a return.

How should I care for my leather boots?

• Clean with a soft, damp cloth
• Condition regularly with leather balm
• Store in a dry, cool place away from direct sunlight
• Avoid soaking in water or using harsh chemicals

Can I customize my boots?

Yes! We offer select customization options. Please visit our Custom Boots page or email us with your request.

Do you offer bulk or team orders?

We do. Teams, clubs, and tournaments can contact us for bulk pricing and branded gear options. Visit our Custom Orders page or email us at support@chibrajpolo.com for more information.

How can I contact Chibraj Polo?

Email: support@chibrajpolo.com

WhatsApp: +44 7492 616276

We aim to respond within 24 hours.